Frequently Asked Questions

Last updated: 28/06/2024

Account

How do I cancel my subscription?

Go to your settings page and scroll down to the section called 'your subscription'. Here you can cancel your current subscription. (Note that you need to be logged in to see this page).

You can cancel the subscription at anytime and you will still have access to the period you have already paid for.

If you do not have an active subscription then you have another account, most likely one with Google/Facebook or Apple login.

I have payment questions

If you have payment questions please reach out to our payment provider Paddle for help - help@paddle.com.

How do I delete my account?

Go to your settings page and scroll down to the section called 'your account'. If you have an active subscription you have to cancel it before you can delete your account. (Note that you need to be logged in to see this page).

How do the game modes work?

Find more information about our game modes here.

I have account questions

Find the answer for your account or subscription questions here.

Haven't found an answer to your question? Check out our Help Center here.

Subscription

All Refund requests are sent to help@paddle.com

You can manage your subscription on your settings page. For other questions regarding your subscription, please contact subscription@geoguessr.com

To be able to assist you we need you to include the link to the account in question. The link can be found at the bottom on your profile page.

Our Customer Service is open Monday-Friday between 8-17 CET. Response time: 1-3 days.

Seterra

Do you need help? Check out our FAQ or email us at hello@seterra.com for further help.

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